Privacy Policy

 

Last Updated: 21.05.2018

edelkrone EU GmbH Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://edelkrone.eu/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “website information.”

We collect website information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Mobile Software Applications Information

When you use an edelkrone mobile application, we may automatically receive certain information about your mobile device and use of the edelkrone application.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name and surname, billing address, shipping address, payment information (including Stripe, Paypal, Apple Pay, Google Pay or Amazon Payment), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Website Information, Mobile Software Applications Information and Order Information.

2. How do we use your Personal Information?

We use the Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping by logistics company - UPS, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:

- Personalize your experience

Your information helps us to better respond to your individual needs.

- Improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

- Improve customer service

Such information helps us to more effectively respond to your customer service requests and support needs. We use Zendesk as a tool to communicate with our customers.

- Process transactions and fulfillment

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested or in connection with the sale of edelkrone or substantially all of its assets.

- Administer a contest, promotion, survey or other site feature

From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

- Send periodic e-newsletters

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

3. Sharing Your Personal Information

Edelkrone does NOT share, sell, rent or trade information (unless it has been anonymized or de-identified) with third parties for their own promotional purposes, and will only share information as outlined below or with your consent.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from edelkrone, we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using any identifying information about you for promotional purposes.

If you submit your video or other content to edelkrone, we may publish it on the edelkrone website or applications - such as Instagram - along with certain information about you, e.g., your first and last name or your username, when we have your consent.

Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.

We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on edelkrone.
We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).
You will be notified when any identifying information about you is collected or shared by any third party that is not our service provider, so you can make an informed choice as to whether to share your information with that party. If you do not wish to have your information shared and want to opt out from receiving further communications from any third party that is not our agent or service provider, please contact that third party directly.

4. Online Advertising and Analytics

Online Analytics

We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically-Collected Information section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.

Online Advertising

We do not serve third party advertisements to you while using https://edelkrone.eu. However, we do work with website analytics and advertising partners, including Google and Facebook, to deliver edelkrone advertisements on third party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you edelkrone advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using https://edelkrone.eu. In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to https://edelkrone.eu. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows edelkrone to optimize the performance of our advertising campaigns and the usability of our website.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and to ask your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information at the end of the privacy policy.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

5. Data Retention

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete your Personal information excluding Order Information.

6. How Do We Protect Your Information?

The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable.

We use Shopify Plus+ e-commerce platforms and their protected servers on our websites and if you want to learn more about Shopify’s Privacy Policy and Security Details, please visit: https://www.shopify.com/legal/privacy

7. Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

You can get more information about our Cookie Policy here(https://edelkrone.eu/pages/cookie-policy).

8. Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

9. Third Party Services

Edelkrone’s services may contain links to or features from other websites. This Privacy Policy covers the privacy practices by edelkrone, and does not cover the privacy practices of third party websites or features. Edelkrone is not responsible for the privacy policies and/or practices of third parties. When linking to another site or using a third party service, you should read the privacy policy on that site or service.

10. Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

11. Terms and Conditions

Please also visit our Terms and Conditions(https://edelkrone.eu/pages/terms-and-conditions) section establishing the use, disclaimers, and limitations of liability governing the use of our products and website.

12. Your Consent

By using our site, you consent to our website privacy policy.

13. Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you feel that we are not abiding by this privacy policy, you should contact us immediately using the contact information provided below.

14. Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us using the contact information provided below.

15. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@edelkrone.com or by mail using the details provided below:

Paul-Ehrlich-Straße 9
63225 Langen (Hesse)
Germany

Cookie Policy for edelkrone EU GmbH

This is the Cookie Policy for edelkrone EU GmbH, accessible from https://edelkrone.eu/.

1. What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

Cookies do not typically identify you as an individual, just the device you are using. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org.

2. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

3. The Cookies We Set

- Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

- Login related cookies

This site offers email and newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

- Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

- Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

- Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

- Site preferences cookies

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

4. Third party cookies

- Google Analytics (Analytics)

Google Analytics uses cookies to help us analyze how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

- Google Adwords (Advertising)

We use Google Adwords to target advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by: https://www.google.com/settings/ads/anonymous

- Google Tag Manager (Analytics)

Google Tag manager enables edelkrone to manage JavaScript and HTML tags used for tracking and analytics on websites.

- Hotjar (Analytics)

We use Hotjar to understand how our visitors use our website and optimize their site journey. You can learn more about their privacy policy from here. https://www.hotjar.com/legal/policies/privacy

- Zendesk

We use Zendesk to manage and respond to customer inquiries via chat and email on https://edelkrone.eu/. Learn more about their privacy policy from here. https://www.zendesk.com/company/customers-partners/privacy-policy/

- Facebook (Analytics & Advertising)

We use Facebook as a medium to talk to customers and to measure the effectiveness of our advertising campaigns. You can opt out of targeted advertising by: https://www.facebook.com/settings/?tab=ads

- LinkedIn (Analytics)

We use LinkedIn as a medium to talk to customers and to measure the effectiveness of campaigns.

- Twitter (Analytics)

We use Twitter as a medium to talk to customers and to measure the effectiveness of campaigns.

- Klaviyo

We use Klaviyo to send email campaigns to our subscribers. You can unsubscribe from our emailing platform - Klaviyo - by clicking unsubscribe link on the footer part in each of our campaigns or reaching us through https://edelkrone.eu/pages/support. You can have more information about the privacy policy of Klaviyo from here. https://www.klaviyo.com/privacy/policy

5. Cookies Use When You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smartphones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

6. How can you control cookies?

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:

- Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

- Microsoft Internet Explorer
https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies

- Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

- Safari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac

7. More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not, it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information than you can contact us through one of our preferred contact methods:

- Email: privacy@edelkrone.com
- By visiting this link: https://edelkrone.eu/

Paul-Ehrlich-Straße 9
63225 Langen (Hesse)
Germany